On the order page you landed on after paying, and in the email if you gave an address.
It is the one thing worth writing down if you bought without an email address. Everything about an order can be reached with it.
Quote it whenever you write to us. It turns a guess into an answer.
Open the find page and enter the order number, plus either the last four digits of the ICCID or the email address the receipt went to.
That opens the order: the install details, what is left on the plan, the receipt and the refund form. No account and no password.
If you signed in with Apple or Google when you bought, your orders are also gathered in your account on any device you sign in on.
No. The box at checkout can be left empty, and the purchase goes through without one.
It has one consequence worth knowing before you pay: with no address, the order page you land on next is the only copy of your QR code. Keep the order number from it.
With an address, the QR code and the receipt arrive by email as well, so you have a second way back to the same eSIM.
Losing both is recoverable. Support can find your eSIM from the order number, or from the last four digits of the ICCID once it is installed.
Through the support page, or by email to support@lempart.app. Include your order number if you have one.
A person reads it and answers by email, usually within one working day. There is no phone tree and no chatbot pretending to be somebody.
You do not need an account to write to us, and the support page works from any device — useful when the phone with the problem has no internet.
Ask us — a person answers, usually within one working day.