Delete your account

You can delete your account yourself, from inside the app, in a few seconds. This page explains how, what is removed, and what we are obliged to keep.

In the app

1. Open the app and go to the More tab.
2. Tap the card at the top, the one with your name on it.
3. Scroll down and tap Delete account.
4. Read what is removed and what stays, then tap Delete my account.
5. Confirm. Your sign-in is removed straight away.

If you cannot reach the app

A lost phone, or a phone you no longer have. Write to us from the email address the account uses and ask for it to be deleted. A person reads it and answers.

Ask us to delete it

What is removed

Your sign-in is removed and your orders are detached from it. Access ends at once, and ordinary personal data is removed within seven days.

• You leave every Together circle at once. A circle you run passes to another member, or closes if you are its only member.
• Messages you wrote in circles disappear for everyone straight away.
• Store credit left on the account can no longer be used.

What keeps working, and what stays

• eSIMs you have already installed keep working until their plan runs out — deleting the account does not switch off data you have paid for.
• The eSIMs on the phone you delete it from stay in My eSIMs there, with their installation details.
• Order records, receipts and the credit ledger stay with us for as long as our accounting and tax obligations require, without your name or email attached.
• Messages you wrote inside a Together circle are deleted for everyone 90 days after they were sent.