Usually within one working day. Email, every day, and a person reading what you wrote.
If your eSIM is not working, write while you are still travelling. That is when we can still do something about it.
A support message gets a reference number, which is what you quote if you need to follow it up.
Through the support page, or by email to support@lempart.app. Include your order number if you have one.
A person reads it and answers by email, usually within one working day. There is no phone tree and no chatbot pretending to be somebody.
You do not need an account to write to us, and the support page works from any device — useful when the phone with the problem has no internet.
Write to support@lempart.app, or reply to the email carrying the decision. A person looks again.
Please come to us first. Most problems are solved within a few days, and a chargeback takes longer than a refund does.
Say what you expected and what happened. If it is about an eSIM, the order number and what your phone showed are the two useful facts.
Yes, in full, if it could not be activated in its coverage area through no fault of yours — an eSIM-capable, unlocked phone, in a covered place, and still no service.
Contact us while you are still travelling. That is when we can still make it work, and it is also the evidence that matters most.
Tell us where you were, which network the phone showed, and what you had already tried. Data roaming on the travel line and mobile data set to it are the first two things we will ask about.
Ask us — a person answers, usually within one working day.