Payments and refunds

Why did the price change before I paid?

Payments and refunds

The catalogue behind the shop can be re-priced while you are on the page. When that happens, the total changes, the button says the new number, and you press it again at that number.

A price that has gone up is never charged quietly. Nothing is taken until you press the button showing the price you have been shown.

Pressing again buys at the price you confirmed, not at another one.

Related questions

Are there any extra fees at checkout?

No. No activation fee, no card surcharge, no service charge, and no "from" price that becomes something else at the end.

The price on the button is the whole price, paid once. There is no subscription and no daily charge.

The only thing that can be added is your own bank’s currency conversion.

Open on its own page

My payment was declined. What now?

The reason comes from your bank, not from us, and the checkout shows what they said. A foreign online purchase is the commonest thing they block.

Try another card or one of the wallets offered, or approve the purchase in your banking app and try again.

If the order was created but not paid, nothing was charged and no eSIM was issued. If you see a charge with no eSIM, send us the order number.

Open on its own page

What currency are your prices in?

US dollars, unless a price says otherwise. The same plan costs the same wherever in the world you are buying from.

The price does not move with the season, the device you are holding, or how many times you have looked at it.

Your bank converts the dollar amount into your own currency at its own rate.

Open on its own page

Back to Payments and refunds

All help topics

Not the answer you were looking for?

Ask us — a person answers, usually within one working day.