If you have not installed it, yes — in full, on request. Ask before you install, not after.
If it is already installed, no. The plan is tied to your phone by then, even if you never used it.
So check the destination and the dates on the order page before you install. That is the moment the decision becomes final.
A plan is refunded in full on request as long as the eSIM has not been installed. A plan that was never installed is refunded with no questions asked.
Once the eSIM is installed, or once any data has been used, the plan is not refundable. The allowance has been issued to your phone by then and cannot be taken back.
There is one exception, and it is the important one: if the eSIM could not be activated in its coverage area through no fault of yours, we refund in full even though it was installed.
From the order page, where there is a form for it, or by email to support@lempart.app with your order number.
Tell us what happened. If the eSIM did not work, say where you were and what your phone showed — that is what lets us fix it for you and for the next traveller.
We check whether the eSIM was installed and whether any data was used, as the network reports it. Then a person decides and answers.
No. A deleted eSIM cannot be reinstalled, and the code that installed it will not work again.
A plan on a deleted eSIM is not refundable either, because the allowance had already been issued to your phone.
This is the one thing worth being careful about. Leave the travel line in place until the plan has ended, even if you are not using it.
Ask us — a person answers, usually within one working day.